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Staples Professional eway How-to Guides (PDF) |
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Please note that your account configuration may not allow all the features described in the Help Centre.
Getting Started
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Quick overview of eway's main features, home page, search, shopping cart, shopping lists, history... |
Sign In, forgot user ID, forgot your password |
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Accounts Selection and Favourites Accounts Account selection, find accounts, favourites accounts |
Managing Your Account
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Preferred payment Method, settings, vendor integrations, modify your password |
Advanced or Quick Group order, manage invitations, process order |
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Create a group, define approvers and members, configure the rules, manage groups |
Approval chain, orders awaiting approval, display, decision, editing, locked order, history |
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Warning message, select approvers, approval chain, editing, locked order, resent order notification email |
Create a new buyer, select accounts, search for an existing user account, manage user accounts |
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Modify my profile, share a credit card, stop sharing a credit card |
Manage Addresses
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Feature accessible to specific users, select a delivery address after logging in, manage delivery and billing addresses, manage cost centers, add delivery and billing addresses during checkout, select a cost center during checkout. |
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Manage Addresses - Administrator Guide Feature accessible to specific users, select an address after logging in, manage delivery addresses, add addresses during checkout. |
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| Manage Billing Addresses - Access Level 1 | |
Products & Services
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Product categories, key words, narrow down search results, next day delivered items, results list, printer consumables, comparison tool, recommendations |
Quick view, view all details for a product |
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Reach the special order form, fill out the form |
Order & Checkout
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Manage and Create Shopping Lists List types, private list, add items, create an order from a list, add a shopping list to the cart, delete a list |
Create and inquire a template, print or send a template by email, replace the cart's content with a template, edit or modify a template |
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Add items to your cart, cart summary, product details, view accessories, order total, remove items from the cart, options |
Place your order, fifty green, switch opportunities, product accessories, delivery details, payment, review and confirm, order confirmation |
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Modify Your Shipping Address During Checkout Begin the checkout process, progress bar, delivery details |
Create a Personalized Profile on eway Feature accessible to specific users, user information, login information |
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Reach the submitted orders list, view submitted orders |
Reach the backordered items list, delete an item |
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How to Find Invoices (Quick User Guide) Learn how to find an invoice or order with the Submitted Orders option or with the Find Your Order feature. |
Find invoices and orders (Unauthenticated Users) Search for an invoice or order with the Find Your Order feature. Detailed User Guide for Unauthenticated users. |
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Error message with the participation link, identification, search, quick add, add items from a shopping list, a flyer or a catalogue, rebates and offers, checkout |
Find invoices and orders (Authenticated Users) Search for an invoice or order with the Submitted Orders option or with the Find Your Order feature. Detailed User Guide for Authenticated users. |
Shipping & Delivery
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Identifying special delivery products, options, contact, delivery messages, special delivery questions |
Modify Your Shipping Address During Checkout Begin the checkout process, progress bar, delivery details |
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Order with Scheduled Delivery on eway This guide describes how you can select next day delivery or set a future delivery date for your order during checkout on eway. |
Returns & Exchanges
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Reach and fill out the merchandise return form |
Mobile App
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Accessibility, select an order to approve, order summary, products ordered, approve or reject, navigation |
Last Update : January 25, 2024
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